This policy is a starting template tailored to how AEC Forge works and should be reviewed by your own legal counsel before you rely on it. Last updated: August 2026.
AEC Forge sells digital goods: prepaid credits, credit-gated software downloads, vendor digital products, and vendor services. Because these are delivered electronically and consumed immediately, the rules below apply in place of a physical-goods return process. Nothing here removes rights you have under mandatory consumer law in your jurisdiction.
Credits
- Credits are a prepaid entitlement. They do not expire and have no cash value.
- A credit is only spent when the action it pays for succeeds — a completed AI tool run, or a successfully resolved download. If an action fails, no credit is deducted and your balance is unchanged.
- Because a credit purchase grants immediate access to AI processing and downloads, purchased credits are non-refundable once bought, except where a refund is required by law.
- If credits were deducted in error — for example you were charged but received no result — contact us and we will restore the credits or refund them.
Credit-gated downloads (the open-source tools)
- Several listings let you spend a credit to download the latest packaged release of an open-source project. The same software is available free from the project’s public repository; the credit pays for the packaged, always-current release and its place in the marketplace, not for exclusive rights to the code.
- Each listing states plainly what a credit delivers — an installer, or a source archive to build and self-host. Please read the listing, and any licensing and setup notes, before you buy.
- Once a download has been unlocked and delivered, the credit for it is non-refundable, because the deliverable cannot be returned. If a release cannot be resolved or delivered, you are not charged.
Vendor digital products
- Digital products are licensed, not sold, and are generally non-returnable once the file has been downloaded or a license key has been issued.
- Individual vendors may offer their own, more generous refund terms; where a vendor’s stated policy is more favourable, it applies.
- If a product is faulty, materially not as described, or a license fails to activate and the vendor cannot resolve it, contact us — we will help mediate a repair, replacement, or refund as appropriate.
Vendor services
- Tiered services are delivered per the scope and timeline in the listing. If a service is not delivered as described, raise it first with the vendor; if it cannot be resolved, contact us and we will help mediate.
How to request help or a refund
Contact us with your order number and a short description of the issue at iphoenix@gmail.com. We aim to respond within a few business days. Please raise concerns with us rather than filing a payment dispute first — a chargeback opened before we have had a chance to help can delay the resolution and may lead to account suspension while it is investigated.
Statutory rights
If you are a consumer in a jurisdiction with a statutory right of withdrawal for digital content (for example the EU or UK), note that by starting a download or an AI tool run you are requesting immediate delivery and acknowledging that your right of withdrawal ends once delivery begins. This does not affect your rights where digital content is faulty or not as described.